Refund & Shipping Policy

Your Satisfaction Is Our Priority

Full refunds can be happily provided pursuant to the details below. Please contact: info@ourreparationsnow.com to submit your inquiry. 

Our Return & Exchange Policy

A return or exchange is only permitted on undamaged, unused products purchased through mentallyreal.com and within 21 days of original purchase date only where items were sent in error, did not fit according to our size guide, or arrived damaged. Refunds that are approved are issued for original purchase price. Customer will be asked to show proof of purchase, proof of the basis for the complaint and cover the cost of a return postage.

It is the customer's responsibility to provide accurate shipping address information at the time of purchase. We are unable to make changes or cancellations once a customer submits an order.  Accordingly, OURREPARATIONSNOW will not be held liable for any shipping address discrepancies such as lost, misplaced, or incorrectly delivered shipments.

Please submit your request to info@ourreparationsnow.com with your order number and allow one business day to process your request.

Shipping Policy 

Depending on the destination, items will arrive between 6-11 days. 

Orders placed on the weekend and holidays will be processed on the next business day. 

In the case of unforeseen circumstances, such as the current pandemic, please allow flexibility in arrival times. The carriers we partner with are doing their best to ship items on time. 

We partner with the following carriers to ensure your items are delivered with care. 

We Appreciate You.